Terms & Conditions
1. Definitions
Company – means Spechs Limited and/or any franchisees trading under a franchisee agreement.
Personnel – means the person or firm carrying out services on behalf of The Company.
Client – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 2014 to whom the services are supplied by The Company.
Service – means the services carried out on behalf of The Company.
Visit – means the visit to the Client’s service address by The Personnel in order to carry out The Service.
Personnel – means the person or firm carrying out services on behalf of The Company.
Client – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 2014 to whom the services are supplied by The Company.
Service – means the services carried out on behalf of The Company.
Visit – means the visit to the Client’s service address by The Personnel in order to carry out The Service.
2. Contract
2.1. These Terms and Conditions represent a contract between The Company and The Client.
2.2. The Client agrees that any use of The Service, including The Client agrees that any use of The Service, including placing an order for services by telephone, email, or website forms shall constitute the Client’s acceptance of these Terms and Conditions.
2.3. Unless otherwise agreed in writing these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by The Client.
2.4. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of The Company.
2.5. The Company operates a minimum charge of 2 hours per Visit.
2.2. The Client agrees that any use of The Service, including The Client agrees that any use of The Service, including placing an order for services by telephone, email, or website forms shall constitute the Client’s acceptance of these Terms and Conditions.
2.3. Unless otherwise agreed in writing these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by The Client.
2.4. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of The Company.
2.5. The Company operates a minimum charge of 2 hours per Visit.
3. Payment
3.1. All work carried out by The Company at The Client’s request, whether otherwise will be charged accordingly. Any work undertaken by The Company on behalf of The Client is carried out on the basis that The Client has fully approved such work, whether or not The Company has received an official order, provided there is evidence of written or verbal confirmation to proceed, including letters, facsimile, or email correspondence.
3.2. Payments of fees rendered by invoice are due within the dates stated on the invoice via our appointed Bank or other mutually agreed payment methods.
3.3. Interest and compensation for overdue accounts will be applied in accordance with the Late Payment in Commercial Transactions Regulations 2012. Interest will be charged at the European Central Bank's reference rate plus 8%. Compensation for debt recovery costs will be as follows: €40 for debts up to €1,000, €70 for debts between €1,000.01 and €10,000, and €100 for debts above €10,000. Where payment has not been received according to agreed terms, we reserve the right to withhold services, documents, and information, cease work on the Client’s account, and terminate the engagement if payments are unduly delayed.
3.4. Any expenses incurred while working on behalf of The Client will be charged, and appropriate records will be kept and available for inspection. Such expenses may include, but are not limited to, the use of meeting rooms, internal printing, and courier charges.
3.5. Consistent late payment will incur a 20% pre-payment for all future work.
3.6. Unless otherwise expressly stated, all prices shall be in Euro and shall be exclusive of VAT and other duties.
3.7. We shall invoice monthly or at the end of a project dependent on the agreed terms.
3.8. All prices are net, and no settlement discount is allowed. All accounts are payable no later than 7 (Seven) days from the date of invoice, unless otherwise agreed by The Company in writing. Note that the payment terms are required whether or not The Client has signed off on the copy.
3.9. After the 7-day payment period has passed, all further work for The Client will cease.
3.10. All quotations offered by The Company are deemed valid for a period of 30 (Thirty) days, after which time The Company reserves the right to revise the said quotation.
3.11. The Company provides The Service on a one-off and retainer basis.
3.12. Any additional work requested that is not covered in the original brief will be quoted separately and added to the original invoice. One month’s notice is required to discontinue The Service.
3.13. All service prices are reviewed each year and adjusted inline with the Contract Cleaning Rate as per the Employment Regulation Order.
3.2. Payments of fees rendered by invoice are due within the dates stated on the invoice via our appointed Bank or other mutually agreed payment methods.
3.3. Interest and compensation for overdue accounts will be applied in accordance with the Late Payment in Commercial Transactions Regulations 2012. Interest will be charged at the European Central Bank's reference rate plus 8%. Compensation for debt recovery costs will be as follows: €40 for debts up to €1,000, €70 for debts between €1,000.01 and €10,000, and €100 for debts above €10,000. Where payment has not been received according to agreed terms, we reserve the right to withhold services, documents, and information, cease work on the Client’s account, and terminate the engagement if payments are unduly delayed.
3.4. Any expenses incurred while working on behalf of The Client will be charged, and appropriate records will be kept and available for inspection. Such expenses may include, but are not limited to, the use of meeting rooms, internal printing, and courier charges.
3.5. Consistent late payment will incur a 20% pre-payment for all future work.
3.6. Unless otherwise expressly stated, all prices shall be in Euro and shall be exclusive of VAT and other duties.
3.7. We shall invoice monthly or at the end of a project dependent on the agreed terms.
3.8. All prices are net, and no settlement discount is allowed. All accounts are payable no later than 7 (Seven) days from the date of invoice, unless otherwise agreed by The Company in writing. Note that the payment terms are required whether or not The Client has signed off on the copy.
3.9. After the 7-day payment period has passed, all further work for The Client will cease.
3.10. All quotations offered by The Company are deemed valid for a period of 30 (Thirty) days, after which time The Company reserves the right to revise the said quotation.
3.11. The Company provides The Service on a one-off and retainer basis.
3.12. Any additional work requested that is not covered in the original brief will be quoted separately and added to the original invoice. One month’s notice is required to discontinue The Service.
3.13. All service prices are reviewed each year and adjusted inline with the Contract Cleaning Rate as per the Employment Regulation Order.
4. Equipment
4.1. Cleaning materials and equipment will be provided as agreed in the contract, either by The Company or The Client. If The Client requires the use of their solutions or equipment, they must ensure these are safe to use, in full working order, and do not require any special skills to operate for cleaning purposes.
4.2. If The Client has equipment that is complex to operate, they must provide clear and detailed instructions to The Personnel.
4.3. If The Client requires The Personnel to use their own materials and equipment, including a vacuum cleaner, The Company cannot accept any liability for issues arising with the equipment or the outcome of using it.
4.2. If The Client has equipment that is complex to operate, they must provide clear and detailed instructions to The Personnel.
4.3. If The Client requires The Personnel to use their own materials and equipment, including a vacuum cleaner, The Company cannot accept any liability for issues arising with the equipment or the outcome of using it.
5. Checklists
5.1. The Company will provide The Client with a checklist upon request or request The Client to leave a list of priorities for The Personnel. This allows The Personnel to work through the list systematically within the allotted time, marking off completed tasks.
6. Refunds
6.1. No refunds will be provided once The Service has been completed. If The Client is dissatisfied with any aspect of The Service, they must notify The Company within 24 hours. In such cases, The Company will offer to rectify the issue by providing a re-clean or other appropriate solution.
6.2. A refund will be issued only if The Client cancels a cleaning visit at least 24 hours prior to the start of the session and payment has already been received by The Company.
6.3. A refund will be issued if The Personnel fail to attend The Visit for which payment has already been received by The Company.
6.2. A refund will be issued only if The Client cancels a cleaning visit at least 24 hours prior to the start of the session and payment has already been received by The Company.
6.3. A refund will be issued if The Personnel fail to attend The Visit for which payment has already been received by The Company.
7. Cancellation
7.1. The Client agrees to pay the full price of The Visit if:
7.3. The Company’s Personnel are available to work on any day of the week, including Bank Holidays. If The Visit is scheduled on a Bank Holiday and The Client has not contacted The Company to cancel the visit at least 24 hours prior to the start of the session, The Client agrees to pay the regular amount due for The Visit, regardless of whether the session was carried out or not.
- a) The Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment;
b) The Client fails to provide access to the service premises, thus preventing The Company from carrying out the booked work;
c) There is an issue with The Client’s keys, and The Personnel cannot gain access. If keys are provided, they must open all locks effortlessly.
7.3. The Company’s Personnel are available to work on any day of the week, including Bank Holidays. If The Visit is scheduled on a Bank Holiday and The Client has not contacted The Company to cancel the visit at least 24 hours prior to the start of the session, The Client agrees to pay the regular amount due for The Visit, regardless of whether the session was carried out or not.
8. Termination
8.1. The Client may terminate this contract by providing 30 days’ prior notice in writing once the initial contracted term (12 months) has ended.
8.2. If The Client wishes to terminate the contract within the initial contracted term (12 months), The Client must pay the outstanding balance for the remainder of the contract.
8.3. The Client agrees to pay a cancellation fee equivalent to the cost of 30 days of service if:
8.2. If The Client wishes to terminate the contract within the initial contracted term (12 months), The Client must pay the outstanding balance for the remainder of the contract.
8.3. The Client agrees to pay a cancellation fee equivalent to the cost of 30 days of service if:
- a) No notice is given;
b) The Client provides a termination notice of less than 30 days.
9. Claims
9.1. The Company’s public liability insurance will cover damages caused by The Service on behalf of The Company up to €1,000,000.00. To keep our prices competitive, all claims are subject to an excess of €100.00, payable by The Client.
9.2. The Client agrees that, due to the nature of The Service, The Company guarantees only to correct any problems reported within 24 hours. If a problem occurs on a Saturday, it must be reported by Monday at 12:00 to be accepted as a valid claim. Failure to do so will entitle The Client to no compensation. The Company may require entry to the location of the claim within 24 hours to correct the issue. Any refunds or adjustments must be requested directly to The Company and are subject to approval by The Company.
9.3. The Client waives the right to stop payment on their cheque unless The Company fails to make good on the guarantee shown in part 13.
9.4. While The Personnel make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, The Company requests that all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not serviced by The Personnel.
9.5. In the case of damage, The Company will repair the item at its cost. If the item cannot be repaired, The Company will rectify the issue by crediting The Client with the item’s current actual cash value toward a like replacement from The Company’s source, upon payment of The Service rendered.
9.6. The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to service without causing harm.
9.7. Any attempt to commit insurance fraud or use false information to commit any type of fraud will be prosecuted to the fullest extent of the law by The Company and the Insurance Provider(s). Monetary compensation, as well as legal fees, may be incurred.
9.8. Key replacement/locksmith fees are paid only if keys are lost by our Personnel. There is a €30 per location liability limit.
9.2. The Client agrees that, due to the nature of The Service, The Company guarantees only to correct any problems reported within 24 hours. If a problem occurs on a Saturday, it must be reported by Monday at 12:00 to be accepted as a valid claim. Failure to do so will entitle The Client to no compensation. The Company may require entry to the location of the claim within 24 hours to correct the issue. Any refunds or adjustments must be requested directly to The Company and are subject to approval by The Company.
9.3. The Client waives the right to stop payment on their cheque unless The Company fails to make good on the guarantee shown in part 13.
9.4. While The Personnel make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, The Company requests that all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not serviced by The Personnel.
9.5. In the case of damage, The Company will repair the item at its cost. If the item cannot be repaired, The Company will rectify the issue by crediting The Client with the item’s current actual cash value toward a like replacement from The Company’s source, upon payment of The Service rendered.
9.6. The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to service without causing harm.
9.7. Any attempt to commit insurance fraud or use false information to commit any type of fraud will be prosecuted to the fullest extent of the law by The Company and the Insurance Provider(s). Monetary compensation, as well as legal fees, may be incurred.
9.8. Key replacement/locksmith fees are paid only if keys are lost by our Personnel. There is a €30 per location liability limit.
10. Complaints
10.1. All complaints are taken seriously. If The Client is not happy with any aspect of our Service, please call us as soon as possible and give us the chance to rectify it. Your satisfaction is very important to us, and we want you to be happy.
10.2. If The Client is dissatisfied with an ongoing service, The Company asks that The Client notify us as soon as they notice anything that might be to their dislike by email. Please do not wait until the service is ending.
10.2. If The Client is dissatisfied with an ongoing service, The Company asks that The Client notify us as soon as they notice anything that might be to their dislike by email. Please do not wait until the service is ending.
11. Liability
11.1. he Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs, or compensation (whether direct, indirect, or consequential) which may be suffered or incurred by The Client arising from or in any way connected with a late arrival of The Personnel at the service address. The Company endeavours to be on time for any visit, but sometimes, due to transport-related and other problems beyond The Company’s control, The Personnel may arrive with a delay or The Visit may be re-scheduled.
11.2. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs, or compensation (whether direct, indirect, or consequential) which may be suffered or incurred by The Client arising from or in any way connected with:
11.2. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs, or compensation (whether direct, indirect, or consequential) which may be suffered or incurred by The Client arising from or in any way connected with:
- a) A cleaning job not being completed due to the lack of hot water or electricity;
b) Third parties entering or being present at The Client’s premises during the cleaning process;
c) Any existing damage to The Client's property in the form of old stains, burns, spillages, etc., which cleaned or removed completely by The Personnel.
12. Supplementary Terms
12.1. If The Client requests keys to be collected by The Company’s personnel from a third party’s address, a charge of €5.00 will apply. This charge covers only the collection of keys. If said keys need to be returned to the third party’s address or any other address, an additional charge of €5.00 will apply.
12.2. The Company reserves the right to re-evaluate rates at any time should The Client’s initial list of tasks change.
12.3. The Company reserves the right to amend the initial quotation should The Client’s original requirements change.
12.4. Any estimates of how long it will take The Personnel to complete the job are based on the average time required to service a property of similar size to The Client’s. It is difficult to precisely calculate how long such tasks may take, and a degree of flexibility may be required. Please note that one-off services may take longer to complete due to longer intervals between sessions and the number/type of tasks required, compared to regular maintenance of the same property.
12.5. The Client understands that the price quoted may vary depending on the condition of the property, room sizes, etc.
12.6. The Company shall endeavour to arrange replacement personnel if the regular personnel is unable to attend a scheduled visit, and will inform The Client prior to The Visit.
12.7. Post-construction cleaning (builders cleaning), event cleaning, or cleaning of badly neglected homes may take up to three times longer than cleaning a well-maintained home requiring general cleaning. Therefore, The Company advises The Client to inquire about our specialist cleaning services: Builders Cleaning or Event Cleaning.
12.8. The Personnel are not permitted to hand wash any clothing items belonging to The Client. The Company advises that The Personnel may only use a washing machine for such tasks.
12.9. All fragile and highly breakable items must be secured or removed prior to The Service.
12.10. The Company reserves the right to make reasonable changes to these Terms and Conditions in agreement with The Client.
12.2. The Company reserves the right to re-evaluate rates at any time should The Client’s initial list of tasks change.
12.3. The Company reserves the right to amend the initial quotation should The Client’s original requirements change.
12.4. Any estimates of how long it will take The Personnel to complete the job are based on the average time required to service a property of similar size to The Client’s. It is difficult to precisely calculate how long such tasks may take, and a degree of flexibility may be required. Please note that one-off services may take longer to complete due to longer intervals between sessions and the number/type of tasks required, compared to regular maintenance of the same property.
12.5. The Client understands that the price quoted may vary depending on the condition of the property, room sizes, etc.
12.6. The Company shall endeavour to arrange replacement personnel if the regular personnel is unable to attend a scheduled visit, and will inform The Client prior to The Visit.
12.7. Post-construction cleaning (builders cleaning), event cleaning, or cleaning of badly neglected homes may take up to three times longer than cleaning a well-maintained home requiring general cleaning. Therefore, The Company advises The Client to inquire about our specialist cleaning services: Builders Cleaning or Event Cleaning.
12.8. The Personnel are not permitted to hand wash any clothing items belonging to The Client. The Company advises that The Personnel may only use a washing machine for such tasks.
12.9. All fragile and highly breakable items must be secured or removed prior to The Service.
12.10. The Company reserves the right to make reasonable changes to these Terms and Conditions in agreement with The Client.
13. Our Guarantee
13.1. The Company has built its business and reputation by providing the best possible service available. However, The Company recognises that, as The Personnel are human beings, mistakes can occasionally occur. For this reason, The Company offers a Guarantee. If The Client is not satisfied with any areas serviced by The Personnel, The Personnel will return to The Client’s premises and re-service those areas free of charge. Please note that this guarantee will not apply if the condition of the premises has deteriorated since the original service was performed, or if the original service was conducted by another company or individual.