Operational Roles & Responsibilities
At Spechs Property Services, we ensure that our Quality Policy is effectively communicated to all staff members and reviewed annually to maintain its relevance and alignment with the company’s purpose. The company’s Quality Management System is fully authorised by the management team, and adherence to its policies and procedures is mandatory for all staff.
Managers
- Oversee the facility and hygiene management services provided to our clients.
- Ensure operational and managerial compliance with statutory and mandatory requirements.
- Act as specialist advisors on all aspects of hygiene and cleaning management solutions for clients.
Supervisors
- Organise staff and prepare cleaning rosters.
- Manage and replenish cleaning supplies, maintaining supplier documentation.
- Address supplier issues and report to Managers.
- Monitor and assess the quality of cleaning standards.
- Ensure adherence to standards (uniforms, training).
- Record and submit timesheets weekly to Managers.
- Track additional hours for billing purposes.
- Provide staff coverage for holidays and sick leave.
- Liaise with customers, addressing feedback as necessary.
- Lead and support the continuous improvement programme.
Team Members
- Follow the agreed work schedule.
- Wear uniforms and PPE as provided.
- Adhere to all quality procedures and work instructions.
- Maintain required standards in line with Cleaning Specifications and guidelines.
- Participate in training as required.
- Observe punctuality and respect customer-specific requirements.
- Liaise with customers, relaying feedback to supervisors.